hpibet FAQ

hpibet requires identity verification before you can make withdrawals or access higher deposit limits. Accepted government-issued IDs include:

• Philippine passport
• SSS or GSIS ID
• Driver's license issued by the LTO
• PhilSys National ID
• PRC Professional ID
• Voter's ID

Upload a clear photo or scan of your chosen ID through the Account Settings page. Verification is typically completed within 24 hours on business days.

No worries — it happens to everyone. On the hpibet Login page, click the "Forgot Password?" link below the login form. Enter the mobile number or email address linked to your account, and we'll send you a reset link or OTP. Follow the instructions to set a new password. For security, choose a strong password that you don't use on other sites. If you're still having trouble, contact our support team at [email protected] (plain text — not a clickable link).

No. hpibet strictly enforces a one account per player policy. Creating multiple accounts — whether under the same name, mobile number, device, or IP address — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created by mistake, contact our support team immediately to resolve the issue.

You can update certain account details — such as your email address, contact number, and preferred language — directly from your Account Settings page after logging in. Changes to your registered name or date of birth require identity re-verification and must be submitted through our support team, as these are tied to your KYC (Know Your Customer) records. hpibet takes data accuracy seriously to protect your account and ensure smooth withdrawals.

If you wish to close your account, you can request a permanent deactivation through Account Settings or by contacting our support team. Before closure, any remaining balance will be processed as a withdrawal to your registered payment method. If you're closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion program instead, which gives you a structured break while keeping your account data safe.

hpibet supports a wide range of Philippine payment channels to make depositing as convenient as possible:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier

All deposits are processed in Philippine Peso (₱) and credited to your hpibet account instantly or within a few minutes depending on the channel used.

The minimum deposit on hpibet is ₱100 for GCash and PayMaya, making it accessible for casual Filipino players who want to start small. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit for verified accounts, though daily limits may apply based on your chosen payment channel's own restrictions.

GCash and PayMaya deposits are credited to your hpibet account instantly in most cases — usually within seconds of completing the transaction. Bank transfers (BPI, BDO, Metrobank) may take 15 to 30 minutes during business hours, and up to a few hours on weekends or public holidays. If your deposit hasn't appeared after 1 hour, please contact our support team with your transaction reference number and we'll sort it out quickly.

hpibet does not charge any fees on deposits made through GCash, PayMaya, or online banking. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. hpibet always credits the full amount you deposit — we never deduct from your deposit on our end.

No. hpibet requires that all deposits come from a payment account registered in your own name. Depositing from a third-party account — whether a family member's GCash, a friend's BDO account, or any other person's payment method — is not allowed and may result in your account being flagged for review. This policy protects you from fraud and ensures compliance with anti-money laundering regulations in the Philippines.

Withdrawing from hpibet is simple. Log in to your account, go to the Cashier section, and select Withdraw. Choose your preferred payout method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified before submitting your first withdrawal — unverified accounts cannot process payouts. Your withdrawal will be reviewed and processed by our finance team, typically within minutes for e-wallets.

hpibet processes most withdrawals fast:

• GCash & PayMaya: Within 5 minutes for approved requests
• BPI, BDO, Metrobank: 1 to 3 business days
• UnionBank & Security Bank: 1 to 2 business days

Withdrawal requests submitted on weekends or Philippine public holidays are processed on the next business day. If your withdrawal is taking longer than expected, check your account's verification status first — incomplete KYC is the most common reason for delays.

The minimum withdrawal on hpibet is ₱200 for GCash and PayMaya. For bank transfers, the minimum is ₱500. Maximum single withdrawal limits vary by account tier and verification level — standard verified accounts can withdraw up to ₱50,000 per transaction and up to ₱200,000 per day. Higher limits are available for premium account holders. Contact our support team if you need to process a large withdrawal above these thresholds.

Withdrawal requests on hpibet may be declined for several reasons:

• Your account identity verification (KYC) is incomplete or pending
• The withdrawal amount exceeds your available balance after bonus wagering requirements
• The payout account name does not match your registered hpibet name
• Your account has an active security review or fraud flag
• You have not met the minimum wagering requirement for a claimed bonus

If your withdrawal was rejected, you'll receive a notification with the reason. Contact our support team for clarification and we'll help resolve it as quickly as possible.

Yes — but only if the withdrawal is still in Pending status and has not yet been processed by our finance team. Go to the Cashier section, find the pending withdrawal under Transaction History, and click Cancel. Once a withdrawal moves to Processing or Completed status, it cannot be reversed. If you need to cancel urgently, contact our live chat support immediately and we'll check whether it's still possible to stop the transaction.

hpibet offers a wide selection of games designed for Filipino players, including:

• Slots: Hundreds of video slots, jackpot slots, and classic fruit machines
• Poker: Texas Hold'em, Omaha, and video poker variants
• Bingo: 75-ball and 90-ball bingo rooms with live chat
• Fortune Dragon: Popular Asian-themed games including Fortune Dragon
• Live Casino: Live dealer baccarat, roulette, blackjack, and game shows
• Sports Betting: PBA, NBA, UFC, boxing, football, and more

New games are added regularly — check the hpibet homepage for the latest additions.

Absolutely. hpibet is fully optimized for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The hpibet mobile site is designed to load quickly even on standard mobile data connections, which is important for players in areas of Metro Manila, Cebu, Davao, and other parts of the Philippines where Wi-Fi isn't always available. For the best experience, we recommend using Chrome on Android or Safari on iOS.

All games on hpibet use certified Random Number Generator (RNG) technology, which ensures that every spin, card deal, and dice roll is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing agencies. Live casino games are streamed in real time from professional studios with physical cards and wheels, providing an additional layer of transparency. hpibet is committed to fair play for every Filipino player on our platform.

RTP (Return to Player) is the percentage of total wagered money that a slot game pays back to players over time. On hpibet, most slot games have an RTP ranging from 94% to 97%, with some premium titles reaching up to 98%. You can find the specific RTP for each game in its information or paytable section. Keep in mind that RTP is calculated over millions of spins — it does not guarantee results in any individual session. Always play within your budget and treat slots as entertainment.

If a game freezes or disconnects during a session, don't panic — your account balance and game state are saved on our servers. Simply refresh the page or close and reopen the game. In most cases, the game will resume from where it left off. If a bet was placed before the disconnection, the outcome will be recorded and your balance updated accordingly once you reconnect. If you believe a disconnection caused an error in your balance, contact our support team with the game name, time of the incident, and your account details.

hpibet offers a generous welcome package for new Filipino players. After completing registration and making your first qualifying deposit, you'll be eligible for a welcome bonus that may include a deposit match, free spins, or a combination of both. The exact bonus terms — including the minimum deposit amount, bonus percentage, and eligible games — are displayed on the promotions page at the time of your registration. Always read the bonus terms carefully before claiming, especially the wagering requirements.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games like blackjack may contribute less. Check the specific bonus terms for full details.

To claim a bonus on hpibet, log in to your account and navigate to the Promotions section. Click Claim on the offer you want. If the promotion requires a promo code, enter it in the designated field during the deposit process or in the Cashier section. Some bonuses are automatically credited to your account after a qualifying deposit — no code needed. Bonuses can only be claimed once per player, per household, and per IP address unless stated otherwise in the promotion terms.

Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the wagering requirements attached to the bonus. Once you've completed the required wagering, the bonus balance converts to real cash that you can withdraw freely. Your real money balance and bonus balance are displayed separately in your account wallet so you always know exactly where you stand. If you'd prefer not to use a bonus, you can opt out before claiming it.

Yes — hpibet rewards loyal Filipino players through a tiered VIP program. As you play, you accumulate loyalty points that move you up through Bronze, Silver, Gold, Platinum, and Diamond tiers. Higher tiers unlock benefits like faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive reload bonuses, and invitations to special events. Your loyalty points are earned automatically on every real-money bet placed across all game categories on hpibet — slots, poker, bingo, live casino, and sports betting all count.

hpibet is committed to player wellbeing and provides a full suite of responsible gaming tools available free of charge to all players:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Restrict how much you can lose within a set period
• Session Time Reminders: Get alerts when you've been playing for a set duration
• Reality Check: Periodic pop-ups showing your session activity and net results
• Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Close your account for a minimum of 6 months or permanently

All tools are accessible from the Responsible Gaming tab in your Account Settings. Learn more on our Responsible Gaming page.

To activate self-exclusion, log in to your hpibet account, go to Account Settings, and select the Responsible Gaming tab. Choose Self-Exclusion, select your preferred exclusion period (6 months, 1 year, 5 years, or permanent), and confirm your request. Your account will be suspended within 24 hours and all marketing communications will stop immediately. Any remaining balance will be processed as a withdrawal to your registered payment method. If you need urgent assistance, contact our support team directly at [email protected] (plain text — not a clickable link).

The minimum age to register and play on hpibet is 21 years old, in accordance with Philippine online gaming regulations. This is a strict, non-negotiable requirement. All players must complete identity verification to confirm their age before withdrawals are permitted. Any account found to belong to a person under 21 will be immediately suspended, all funds returned, and the matter reported to the relevant authorities. hpibet takes its responsibility to prevent underage gambling very seriously.

If you feel that gambling is negatively affecting your life, please reach out for help. hpibet's support team is trained to assist players experiencing gambling-related difficulties — contact us anytime via live chat or email. We can activate your self-exclusion immediately and connect you with appropriate resources. You can also visit our dedicated Responsible Gaming page for a full overview of available tools and guidance. Remember — seeking help early is always the right move, and there is absolutely no shame in it.