hpibet Privacy Policy

This Privacy Policy describes how hpibet ("hpibet," "we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you," "your," or "Player") who access or use the hpibet online gaming platform available at https://hpibet.app (the "Platform").

hpibet is committed to protecting your privacy and complying with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as all applicable Philippine data protection laws and regulations administered by the National Privacy Commission (NPC).

By registering an account or using the hpibet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, please discontinue use of the Platform immediately.

hpibet collects personal information that is necessary to provide our services, comply with legal and regulatory obligations, and maintain the security and integrity of the Platform. The categories of personal information we collect include:

2.1 Registration Information. When you create an hpibet account, we collect your full legal name, date of birth, residential address, email address, mobile number, and username. This information is required to verify your identity, confirm your eligibility to use the Platform, and maintain your account.

2.2 Identity Verification (KYC) Documents. To comply with our Know Your Customer (KYC) obligations under Philippine anti-money laundering regulations, we may collect copies of government-issued identification documents such as your Philippine National ID, passport, driver's license, SSS ID, GSIS ID, or other valid photo IDs, as well as proof of address documents.

2.3 Financial Information. We collect information about your deposits, withdrawals, and transaction history on the Platform. We also collect details of the payment methods you use, such as your GCash or PayMaya account reference, BPI, BDO, or Metrobank account details, or card details. Note that full card numbers are not stored by hpibet and are processed exclusively by our certified payment partners.

2.4 Gaming Activity Data. We collect records of your gaming activity on the Platform, including games played, bets placed, amounts wagered, winnings, and session durations. This data is used for account management, regulatory reporting, and responsible gaming monitoring.

2.5 Technical and Device Data. We automatically collect certain technical information when you access the Platform, including your IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers. This information helps us optimize the Platform experience and detect fraudulent activity.

2.6 Communications Data. We retain records of communications between you and hpibet, including customer support interactions via live chat, email, and any feedback or complaints you submit.

2.7 Marketing Preferences. If you opt in to receive marketing communications, we record your preferences and track your engagement with promotional emails and notifications to improve the relevance of our communications.

hpibet uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your hpibet player account, including processing deposits and withdrawals, applying bonuses, and maintaining your gaming history.
• Identity Verification: To verify your identity and age (21+) in compliance with Philippine online gaming regulations and our KYC obligations.
• Service Delivery: To provide you with access to the full range of hpibet games and features, process your transactions, and deliver customer support.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR reporting requirements, and the Data Privacy Act of 2012.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and user experience of the hpibet Platform.
• Marketing Communications: To send you promotional offers, bonuses, and news about hpibet, but only where you have opted in to receive such communications.
• Dispute Resolution: To investigate and resolve disputes, complaints, and legal claims relating to your use of the Platform.

hpibet will not use your personal information for any purpose that is incompatible with the purposes described in this Privacy Policy without first obtaining your consent, unless required to do so by law.

hpibet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

4.1 Service Providers. We engage trusted third-party service providers to assist in operating the Platform, including payment processors (such as GCash, PayMaya, and banking partners), identity verification providers, cloud hosting services, customer support platforms, and analytics providers. These service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

4.2 Regulatory and Law Enforcement Authorities. hpibet may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other government authorities where required by law, court order, or regulatory directive.

4.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of hpibet's business, your personal information may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any changes to this Privacy Policy that may result.

4.4 Fraud Prevention. We may share information with other gaming operators, industry bodies, or fraud prevention agencies where necessary to detect and prevent fraud, money laundering, or other illegal activity.

hpibet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit the Platform.

5.1 Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that help detect fraudulent activity. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming limits you have set.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotional content to you if you have opted in to marketing communications. These are only activated with your consent.

5.2 Managing Cookies. You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform and your ability to log in or place bets. For detailed instructions on managing cookies, refer to your browser's help documentation.

hpibet implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Multi-factor authentication options for player accounts;
• Regular security audits and penetration testing by independent security professionals;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Continuous monitoring of our systems for suspicious activity and potential security incidents;
• Secure data centers with physical access controls and redundant infrastructure.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hpibet will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.

While hpibet takes all reasonable steps to protect your personal information, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your account credentials and should notify hpibet immediately if you suspect unauthorized access to your account.

hpibet retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

• Account Information: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• KYC Documents: Retained for a minimum of five (5) years from the date of collection or the date of the last transaction, whichever is later, as required by the Anti-Money Laundering Act.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming Activity Logs: Retained for a minimum of three (3) years for operational and regulatory purposes.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Preferences: Retained until you withdraw your consent or request deletion.

When personal information is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, hpibet will securely delete or anonymize the data.

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal information held by hpibet:

• Right to Be Informed: You have the right to be informed about how your personal information is collected, used, and disclosed.
• Right of Access: You have the right to request a copy of the personal information hpibet holds about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact hpibet's Data Protection Officer at the contact details provided in Section 12 of this Privacy Policy. hpibet will respond to all valid requests within thirty (30) days of receipt.

The hpibet Platform is strictly intended for persons aged 21 years and above. hpibet does not knowingly collect personal information from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process to prevent underage access to the Platform.

If hpibet becomes aware that personal information has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the personal information, and take appropriate action in accordance with applicable regulations.

If you are a parent or guardian and believe that your child has registered an account on hpibet, please contact our support team immediately so that we can take prompt action.

hpibet primarily stores and processes your personal information within the Philippines. However, some of our third-party service providers, including cloud hosting and payment processing partners, may process data in other jurisdictions.

Where personal information is transferred outside the Philippines, hpibet ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012. These safeguards may include contractual data protection clauses, adequacy decisions, or other legally recognized transfer mechanisms.

By using the hpibet Platform, you consent to the transfer of your personal information to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

hpibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When we make material changes to this Privacy Policy, we will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how hpibet protects your personal information.

Your continued use of the hpibet Platform following the effective date of any amendments constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you may request closure of your account by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way hpibet handles your personal information, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing hpibet's compliance with the Data Privacy Act of 2012 and all applicable data protection regulations.

You may reach our Data Protection Officer by email at: [email protected]

For general customer support inquiries, you may contact our support team at: [email protected]

Please note that both email addresses are displayed as plain text for informational purposes only. hpibet aims to respond to all privacy-related requests within thirty (30) days of receipt. For urgent account security concerns, we recommend using the live chat feature available on the Platform after logging in.